I verify this by opening up a website that isn't cached. ![]() I check the internet connection, I'm connected. It fails when trying to activate the program online. Great, should be easy, right? Absolutely not. We went to import one of his GoPro files and Nero wants us to activate the program. We installed it, used the serial code we received upon purchase and updated the program. He is used to using Nero in order to do so, and just upgraded to Nero Platinum 2016. He goes on motorcycle rides and takes his GoPro with him so he can watch his rides later. I'm usually a Mac user ( gasp) but my Grandpa just recently got a new Dell Laptop with Windows 10 on it. ![]() I'm not sure I'm in the right place but I'm hoping somebody can help me and my Grandpa.
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